Objective:

The overall goal of our one-on-one case management is to provide needs-based support and helpful information to clients. With self-determination, people can mobilize their own resources, skills, knowledge, and capabilities so that they can maximize the use of community resources. 

Approach:

• Uphold the principle of self-determination and help people make decisions by themselves
• Use a strengths-based perspective to explore one’s capacity and support systems
• Apply client/family-centered practice to identify a client/family’s needs
• Respect the dignity of clients and families

Standard:

Our registered social worker is committed to providing comprehensive, professional, collaborative, and client/family-centered services. Quality service is to:

• identify clients/families’ needs
• encourage clients’ and families’ involvement
• work together to develop a service plan and set goals
• facilitate, navigate, connect, mobilize, and coordinate resources to increase community knowledge
• explore and allocate variable options of services
• make referrals where appropriate
• provide access to appropriate resources, information, and services
• ensure clients’ and families’ needs are meet
• monitor the effectiveness and efficiency of services that we provide
• recognize the changing needs of clients and families