Our Culture
Mission
We use an equity lens to address the intersectionality of societal, cultural, and individual barriers faced by equity-deserving populations, empowering vulnerable groups to optimize their growth across their lifespan by achieving equal access to resources and opportunities from the social determinants of health perspective.
Vision
We envision a sustainable community to reduce inequalities and poverty, promote well-being, and enhance access to justice for underprivileged groups.
Values
Our work is guided by the following values:
Respect for People
We respect the right to self-determination and dignity of people with diverse backgrounds by using person-focused practices.
Competency
We deliver quality services and learning opportunities to maintain the best interest of our service users based on cultural, individual, and community needs.
Empathy
We identify our service users' resilient support systems, acknowledge their barriers, and use the language of hope to empower people from a strengths-based perspective.
Integrity
We carry ethical responsibilities to our service users, colleagues, workplaces, and organizations through a transparent decision-making process and accountable practices.
Equity
With our social justice orientation, we use an equity lens to ensure equal access to available services in a fair, inclusive, and collaborative way.
Mandates
- Act as an inclusive organization to deliver coordinated social, community, and employment-related services.
- Embrace the value of equity and use an equity lens to acknowledge barriers faced by disadvantaged groups, such as seniors, newcomers, youth, women, and persons with special needs.
- Promote social justice, human rights, and equality by ensuring opportunities for marginalized populations to exercise their fundamental rights and address the stigma they experience.
- Build a healthy community by supporting social inclusion, acknowledging diversity and supporting volunteerism among seniors, newcomers, youth, women, and persons with special needs.
- Fight against local poverty experienced by low-income families, immigrant women and refugees by adopting Canada’s Poverty Reduction Strategy
- Use a lifespan approach to deliver services to vulnerable populations such as seniors and newcomers to achieve a smooth transition in life.
- Adopt the social determinants of health perspective to understand the importance of living conditions that people experience, such as income security, unemployment, social exclusion, housing, and settlement needs.
- Identify the personal and collective needs of individuals, their families, and communities, remove their barriers, such as language difficulty and a lack of resources, as well as, empower them to participate fully in the Canadian job market.
- Share identities of equity-deserving groups and promote “seniors support seniors,” “youth engages youth,” “newcomers help newcomers”, and “women help women” initiatives.
- Provide culturally and linguistically sensitive programs and services to individuals and groups with diverse backgrounds.
- Use the language of hope to engage equity-deserving groups and build connections within communities.
- Strengthen the overall well-being of individuals, groups, and communities by promoting access, choice, and autonomy to communities’ resources.